FAQ

Do you ship internationally?

  • Yes, we ship worldwide! International shipping rates are calculated upon checkout. On average, international orders can take anywhere between 3-4 weeks to meet its final destination. 
  • Please note that International customers are responsible for any additional import or customs fees that may be imposed.

How can I track my order?

  • Once your order is shipped you will receive an email with a tracking number for you to follow your order’s journey. Please allow 24-48 hours from dispatch for your tracking number to be accepted by the carrier. 

When will my order ship?

  • Orders are usually processed and shipped within 5-7 business days. Please note that due to the COVID-19 pandemic all orders are subject to delays. Our fulfillment team is working hard to fulfill your order. Hang tight, and we’ll get you your order as fast as we can - we promise it will be worth the wait!

How can I cancel my order?

  • Because of the way our system works, we can only accept cancellation requests on pending orders that have yet to ship. If your order is still pending and you would like to cancel, please contact us and we will assist you with canceling your order. Don’t worry - if you missed the processing period and still wish to cancel you may return your item after you’ve received it, though, we hope you love it so much you’ll change your mind! Please refer to our return policy below. 

Can I return or exchange my order?

  • Change your mind? No problem - we get it! Please return your item within 7 days of receipt to the address below. Please ensure you include a note in your package with your order number and the reason for your return/exchange. Items must be unworn, unwashed and in their original form for your return to be accepted. Returns beyond 7 days of receipt will not be accepted.
  • Please note that we are unable to refund the original shipping charge, with the exception of faulty or incorrectly shipped items. Customers are responsible for the cost of return shipping.

Return Address:

Triple Arm / Simon Sinek

1043 East Cesar E Chavez Avenue

Los Angeles, CA 90033